Privacy Policy

Crystalbeds Africa (“we”, “our”, “us”) is committed to protecting the privacy and personal information of users of the Crystalbeds Africa mobile application (“App”).

1. Information We Collect

a. Personal Information

• Full name
• Email address
• Phone number
• Nationality and country of residence
• Payment and billing details
• Booking and reservation history
• Identification documents (where required)

b. Automatically Collected Information

• Device type and operating system
• IP address
• App usage logs
• Location data (if enabled)
• Cookies and tracking technologies

2. How We Use Your Information

• Process bookings
• Provide customer support
• Send confirmations and notifications
• Improve performance and user experience
• Prevent fraud
• Comply with legal requirements

3. Sharing of Information

We may share your information with accommodation partners, payment providers, technology partners, and authorities where required by law.

4. Data Security

We use appropriate technical and organizational measures to protect your personal data. However, no system is 100% secure.

5. Your Rights

• Access your personal data
• Correct inaccurate data
• Request deletion
• Withdraw marketing consent
• Request data portability

6. Children’s Privacy

Crystalbeds Africa does not knowingly collect data from children under 18.

7. Contact Us

Email: info@crystalbeds.com.ng
Website: www.crystalbeds.com.ng
Address: Plot 502, Dalaba Street, Off Michael Okpara Way, Wuse Zone 5, Abuja

Terms & Conditions

1. Use of the App

You must be at least 18 years old to use this App.

2. Booking Services

Crystalbeds Africa acts as an intermediary and does not own or operate listed properties unless stated otherwise.

3. Payments

Payments must be made through approved methods on the App.

4. Cancellations & Refunds

Governed by the Cancellation & Refund Policy displayed at booking.

5. Governing Law

These terms are governed by the laws of the Federal Republic of Nigeria.