Privacy Policy

Effective Date: July 3, 2026

Welcome to Crystalbeds Africa ("Crystalbeds Africa," "we," "our," or "us").

Crystalbeds Africa is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you access or use our website, mobile application, booking platform, and any related services (collectively, the "Services").

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Crystalbeds Africa is a travel and hospitality technology company providing hotel bookings, apartment reservations, vacation rentals, travel experiences, and related travel services across Africa.

Our mission is to provide seamless travel experiences while maintaining the highest standards of data privacy and security.

2. Information We Collect

We collect information to provide better services and improve your experience.

A. Personal Information

When you create an account or make a booking, we may collect:

  • Full name
  • Email address
  • Phone number
  • Residential address
  • Nationality
  • Date of birth (where required)
  • Government-issued identification (where required for accommodation verification)
  • Passport information where legally required
  • Profile photograph (optional)

B. Booking Information

We collect information relating to your reservations, including:

  • Hotel bookings
  • Apartment reservations
  • Check-in and check-out dates
  • Guest details
  • Travel preferences
  • Special requests
  • Booking history

C. Payment Information

Payments are processed through secure third-party payment providers.

We may collect:

  • Payment reference numbers
  • Transaction IDs
  • Billing information

Crystalbeds Africa does not store your complete debit or credit card details on its servers.

D. Device Information

When you use our website or mobile app, we may automatically collect:

  • Device type
  • Operating system
  • Browser type
  • IP address
  • Device identifiers
  • Language settings
  • Time zone
  • Mobile network information

E. Location Information

With your permission, we may collect your location to:

  • Show nearby hotels
  • Recommend apartments
  • Improve search accuracy
  • Offer location-based travel recommendations

You may disable location access through your device settings.

F. Usage Information

We collect information about how you use our Services, including:

  • Pages visited
  • Searches performed
  • Listings viewed
  • Time spent on the platform
  • Click activity
  • App performance data

3. How We Use Your Information

We use your information to:

  • Create and manage your account
  • Process bookings
  • Confirm reservations
  • Process payments
  • Provide customer support
  • Communicate booking updates
  • Improve our Services
  • Personalize recommendations
  • Prevent fraud
  • Detect security incidents
  • Comply with legal obligations
  • Conduct internal analytics
  • Improve user experience
  • Send marketing communications where permitted by law

4. Legal Basis for Processing

Where applicable, we process personal information based on:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Protection of vital interests

5. Sharing of Information

We may share your information with:

Accommodation Partners: Including hotels, apartments, vacation rentals, and property managers to complete your bookings.

Payment Providers: To process payments securely.

Technology Providers: Companies that assist with cloud hosting, data storage, analytics, customer support, email delivery, and security monitoring.

Government Authorities: Where required by law or lawful requests from regulatory agencies or law enforcement.

Business Transfers: If Crystalbeds Africa undergoes a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of the transaction.

We do not sell your personal information.

6. Cookies and Similar Technologies

Our website and mobile application use cookies and similar technologies to remember user preferences, maintain login sessions, improve website performance, analyze traffic, personalize content, and measure advertising performance.

You may control cookies through your browser settings. Disabling cookies may affect certain features of our Services.

7. Marketing Communications

With your consent or where otherwise permitted by law, we may send promotional offers, travel deals, newsletters, product updates, and discount notifications. You may unsubscribe at any time using the unsubscribe link in our communications or by contacting us.

8. Data Retention

We retain personal information only for as long as necessary to provide our Services, fulfill contractual obligations, resolve disputes, meet legal, tax, and regulatory requirements, and enforce our agreements. When information is no longer required, we securely delete or anonymize it.

9. Data Security

We employ appropriate technical and organizational measures to protect your information, including SSL/TLS encryption, secure servers, access controls, firewalls, security monitoring, multi-factor authentication for administrative access, and regular security reviews. While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. International Data Transfers

Because Crystalbeds Africa operates across multiple countries, your information may be transferred to and processed in countries outside your place of residence. Where such transfers occur, we implement appropriate safeguards to protect your information in accordance with applicable data protection laws.

11. Your Privacy Rights

Depending on your jurisdiction, you may have the right to access your personal information, correct inaccurate information, request deletion of your data, restrict processing, object to certain processing activities, withdraw consent, request data portability, and lodge a complaint with the appropriate data protection authority.

12. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been collected without appropriate authorization, we will delete it promptly.

13. Third-Party Links

Our Services may contain links to third-party websites or applications. We are not responsible for the privacy practices or content of third-party services. We encourage users to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The updated version will be posted on our website and mobile application with a revised Effective Date. Your continued use of the Services after any updates constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or our data handling practices, please contact us:

Crystalbeds Africa

Website: https://www.crystalbeds.com.ng

Email: privacy@crystalbeds.com.ng

Customer Support: reservation@crystalbeds.com.ng

Governing Law: This Privacy Policy shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, including the Nigerian Data Protection Act (NDPA) 2023, without prejudice to any mandatory consumer or data protection laws that may apply in other jurisdictions where our users are located.